5D NET ZERO – PRIVACY POLICY
Last updated: 01/12/2025
5D Net Zero (“we”, “our”, and “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use and share your personal data when you use our website and our services.
By using our website or providing your personal data to us, you acknowledge that you have read this policy.
Our Details
We are the data controller of your personal data for the purposes of UK data protection law.
If you have any questions about this policy or how we handle your data, please contact:
- Email: info@5DNetZero.co.uk
- Postal address: Unit 4 Birtley Court, The Hay Barn, Bramley, Guildford, Surrey, GU5 0LA
We have a nominated data protection contact (currently our Carbon & Sustainability Manager), who oversees our data protection activities and can be contacted using the details above.
What data we collect
We collect and process the following types of personal data:
- Identity and contact data: name, job title, business name, postal address, email address, telephone number.
- Communication data: records of communications with you (for example emails, contact form submissions, event sign‑ups).
- Transaction data: information relating to services you have purchased or enquiries you have made, including details needed to fulfil your order and, where relevant, details required to retire carbon credits in your name.
- Technical and usage data: IP address, browser type and version, device identifiers, time zone setting, operating system, and information about how you use and navigate our website (pages viewed, links clicked, time spent on pages).
- Marketing and preferences data: your preferences for receiving marketing from us and your communication preferences.
We do not intentionally collect or process special category personal data (such as health information, political opinions, or information about your ethnicity) through our website or in the normal course of providing our services.
How we collect your data
We collect personal data in the following ways:
- Directly from you: when you fill in forms on our website, contact us by email or phone, request a proposal, subscribe to our mailing list, download resources, attend our events or webinars, or enter surveys or promotions.
- Automatically: as you interact with our website, we automatically collect technical and usage data using cookies and similar technologies (see “Cookies” below).
- From third parties: for example, from referral partners or platforms you use to contact us, or from project registries (such as Verra) where your details are needed to evidence retirement of carbon credits on your behalf.
Purposes and legal bases for using your data
We use your personal data for the purposes and on the legal bases set out below.
- To provide our services and manage our relationship with you
- Purposes: responding to enquiries, preparing proposals, delivering consultancy and related services, managing contracts, processing payments, and providing customer support.
- Legal bases: performance of a contract with you or taking steps at your request before entering into a contract; our legitimate interests in operating and growing our business.
- To retire carbon credits associated with your transactions
- Purposes: providing evidence of carbon credit retirement in your name or your organisation’s name, including listing on relevant registries such as Verra.
- Legal bases: performance of a contract with you; our legitimate interests in evidencing delivery of climate-related claims and maintaining accurate records.
- To communicate with you about our services
- Purposes: sending service messages (such as updates to our terms, policy changes, or important notices about work we are doing for you).
- Legal bases: performance of a contract with you; compliance with legal obligations.
- To send you marketing communications (where permitted)
- Purposes: sending you information about our services, events, insights and resources that we think may be of interest to you, and managing your marketing preferences.
- Legal bases: your consent where required by law (for example, for email marketing to certain recipients), and/or our legitimate interests in promoting and developing our business, provided your rights do not override those interests. You can opt out of marketing at any time (see “Your rights” below).
- To improve our website, services and marketing
- Purposes: analysing how visitors use our website, troubleshooting, testing and improving user experience, and developing new services.
- Legal bases: our legitimate interests in maintaining and improving our website, services and user experience.
- To comply with legal and regulatory obligations
- Purposes: complying with our legal, tax and regulatory obligations and responding to lawful requests from public authorities.
- Legal basis: compliance with a legal obligation.
We do not carry out any decision‑making based solely on automated processing, including profiling, that produces legal effects concerning you or similarly significantly affects you.
Who we share your data with
We may share your personal data with:
- Service providers: such as IT hosting and cloud service providers, website and CRM providers, email marketing platforms, and professional advisers (lawyers, accountants) who act as processors or independent controllers and who are subject to confidentiality and data protection obligations.
- Project registries and verification bodies: including Verra, where we need to list your name or organisation in order to retire carbon credits as part of our services to you.
- Corporate or transaction partners: in the context of a business sale, merger, restructuring or similar corporate event, to the extent permitted by law.
- Public authorities, regulators and law enforcement: where required to comply with legal or regulatory obligations, or to protect our rights, property or safety or that of our customers or others.
We do not sell or rent your personal data to third parties.
International transfers
Some of our service providers or partners may be located outside the United Kingdom. Where we transfer your personal data outside the UK, we will ensure that appropriate safeguards are in place, such as an adequacy regulation or approved standard contractual clauses, to protect your data and your rights. You can contact us for more information about these safeguards.
How long we keep your data
We keep your personal data only for as long as necessary for the purposes described in this policy, including to satisfy any legal, accounting or reporting requirements.
In general:
- Enquiry and marketing data: kept for as long as you remain engaged with us and for up to [e.g. 3 years] after our last interaction, unless you withdraw your consent or object to processing sooner.
- Contract and transaction data (including evidence of carbon credit retirement): kept for the duration of our relationship and for [e.g. 6–7 years] afterwards to comply with legal and tax requirements and to evidence delivery of services.
We regularly review the personal data we hold and delete or anonymise it when it is no longer needed.
Your rights
Under UK data protection law, you have the following rights in relation to your personal data, subject to certain conditions and exemptions:
- Right to be informed: to receive clear information about how we use your data, which is the purpose of this policy.
- Right of access: to request a copy of the personal data we hold about you.
- Right to rectification: to ask us to correct inaccurate or incomplete data.
- Right to erasure: to ask us to delete your data in certain circumstances.
- Right to restrict processing: to ask us to suspend our use of your data in certain circumstances.
- Right to object: to object to our processing where we rely on legitimate interests (including profiling), and to object at any time to processing of your personal data for direct marketing.
- Right to data portability: to request that we provide certain personal data to you or a third party in a structured, commonly used and machine‑readable format.
- Right to withdraw consent: where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing before consent was withdrawn.
You can exercise these rights by contacting us at info@5DNetZero.co.uk. We aim to respond to all valid requests within one month, and we may ask you for information to help confirm your identity.
Cookies
Our website uses cookies and similar technologies to distinguish you from other users, to provide core functionality, and to help us understand how our site is used. This helps us to improve our website and your experience.
- Essential cookies: necessary for the operation of our website (for example, to remember your cookie preferences or enable secure login areas).
- Analytics and performance cookies: help us understand how visitors use our site, such as which pages are visited most often and how users move around the site.
We ask for your consent before setting non‑essential cookies, in line with the Privacy and Electronic Communications Regulations (PECR). You can change your cookie preferences at any time via our cookie banner or your browser settings, although blocking some types of cookies may impact your experience of the site. More detailed information is provided in our separate Cookie Notice, where applicable.
Third‑party links
Our website may contain links to third‑party websites, plug‑ins and applications (including project registries, partners, and social media platforms). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. These websites have their own privacy policies, and we are not responsible for them. You should read their privacy policies before providing any personal data.
Security
We use appropriate technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed. However, no system can be completely secure, and transmission of information over the internet is at your own risk.
Complaints and contact details
If you have any questions, concerns or complaints about how we use your personal data, please contact us first at:
Email: info@5DNetZero.co.uk
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), which is the UK supervisory authority for data protection matters:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: www.ico.org.uk
Telephone: 0303 123 1113
Changes to this policy
We may update this privacy policy from time to time. Any changes we make will be posted on this page, and where appropriate, we may notify you by email or by displaying a prominent notice on our website. We encourage you to review this page regularly to stay informed about how we use your personal data.
